Ms. Young became the Human Resource Director at Greenbrier Hospital in January 2012 and was soon promoted to Vice President of Compliance and Human Resources, where she has since served to oversee and manage the human resource and compliance needs of the MMO organization. She previously served as the Human Resource Manager for a publicly traded company of over 270 offices and a total of 3200 employees throughout the United States, Puerto Rico, and Canada. She is experienced in writing policies and procedures, developing wellness programs, and working with operational staff to ensure that policies are being appropriately implemented. Ms. Young has a Professional Human Resources certification and received a Bachelor of Arts Degree in Human Resource Management from Concordia University.
What isthe process for reporting MMO compliance concerns?
In Person - Each Director and the Corporate Compliance Officer, Darlene Young, PHR, SHRM-CP, will maintain regular office hours during which reports may be made in person.
Email Reports - May be submitted to the Facility Program Director and the Corporate Compliance Officer via e-mail. firstname.lastname@example.org.
Written Reports - Shall be directed to the Facility Program Director and the Corporate Compliance Officer through the mail system, drop box system, or personal delivery, as appropriate. Written reports may be signed or unsigned and should identify the specific information needed to conduct a meaningful investigation of concerns.
Personnel may also communicate concerns to a supervisor or manager. Upon receiving a complaint from a staff member, the supervisor or manager shall forward those to the Corporate Compliance Officer and maintain anonymity of the complainant if asked to do so.
The Compliance Hotline - This automated voicemail is available 24 hours per day for anonymous or identified reporting - (225) 388-5005. When reporting anonymously, please leave detailed information on the situation so that a thorough investigation can be conducted. Please include: Facility name and location, staff member(s) names if involved or accused, dates, details of the incident(s), and/or any other information that may assist in the investigation.